THE SHOP IS CLOSED FROM 28TH MARCH – 20TH APRIL 2017. THANK YOU

Please read through the following carefully before placing your order. By placing your order you are agreeing to the terms and conditions set out below. We would also like to mention that any personal information provided by you is confidential and will not be passed on to any other companies or organisations.

We ensure that we offer the best quality vintage kimono, kimono jackets and other products which are made of vintage fabric, but obviously with any vintage clothing there may be some slight wear and tear. Please remember that our selection is authentic so the majority of garments range from 20 to 90 years old. Some outfits may include minor discolouration or a small staining but we have tried our best to highlight any defects which may be found on our garments.

Before placing your order, if you have any queries relating to the terms and conditions please contact us. We are happy to give you more information about the items.

SHIPPING

Takayo aims to deliver your purchase to you within 3-5 working days of receiving your order, residents outside the UK please allow up to ten days. You will receive an email on despatch of your order.

UK

Standard postage and packaging charges apply within the UK, £3.50 per order – no matter how many parcels we send. All orders are sent with Royal Mail unless you request a special delivery. You will receive an email on dispatch of your order. If you are not home at the time of delivery you will be left a calling card by Royal Mail for you to collect your parcel from your local post office, or you will be left a courier calling card. You must collect your parcel within the specified time on the leaflet, after this time Royal Mail will return your parcel to us. Once you receive your email notification of your order dispatch please be aware of this and look out for your delivery or calling card. You can also contact us for your Royal Mail tracking number. Order parcels that are returned to us can be re-delivered but at your own cost, we will notify you by email regarding re-delivery of your order.

INTERNATIONAL

Postage outside of the UK varies depending on location. Items will be sent via Royal Mail International Tracked. All orders require a signature upon receipt. You will receive an email on dispatch of your order. If you are not home at the time of delivery you will be left a calling card by your local postal service for you to collect your parcel from your local post office, or you will be left a courier calling card. You must collect your parcel within the set time outlined by your local postal service, after this time your postal service will return your parcel to us. Once you receive your email notification of your order dispatch please be aware of this and look out for your delivery or calling card. You can also contact us for your order parcel tracking number. Order parcels that are returned to us can be re-delivered but at your own cost, we will notify you by email regarding re-delivery of your order.

RETURNS POLICY

T A K A Y O will offer an exchange or refund on all items if you are not perfectly happy within 7 days of receipt of purchase for UK orders and 14 days for orders outside the UK, provided the items are returned unworn, in perfect condition and any seals attached to the product packaging remain unbroken. To arrange a return, please email us with your full name and order number letting us know whether you require an exchange or refund. Returns or exchanges sent to us without a note cannot be processed.

UK CUSTOMERS:

You are liable for the cost of returning items; if you wish to return any items from your order please return it to us via Royal Mail, making sure that you obtain a receipt as proof of postage as you are liable for any loss. We also recommend all orders to be returned via the Royal Mail Track and Trace service. If you exchange for alternative items, T A K A Y O will pay for the dispatch of your replacement order.

OVERSEAS CUSTOMERS:

You are liable for the cost of returning items, customs charges or duty fees. If you exchange for alternative items, T A K A Y O will pay for the dispatch of your replacement order.

Refunds should appear in your account within two weeks of receiving your return, however during peak times refunds may take longer to process. You will receive an email to confirm that your refund is processed.

If you have any questions about our returns process please do not hesitate to contact us.

USE OF PROMOTIONAL CODES

Each voucher code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:

They are not valid in conjunction with any other offer, discount, promotion or on sale or limited edition items

They cannot be used to purchase gift cards or gift vouchers

They are only available for your sole use and shouldn’t be passed on to third parties

Promotional codes are valid for a year unless specifically stated.

CONFORMITY OF GOODS

T A K A Y O takes every care to ensure that descriptions and specifications of its products within the website are correct. Whilst colour representation is a close representation we cannot accept responsibility for colour variation caused by computers and/or browsers